MTN Ghana to Phase Out Scratch Cards by June 2024

MTN Ghana, a leading telecommunications company, has announced that it will be phasing out its scratch cards, effective June 30, 2024. This decision is part of MTN’s strategy to lead digital solutions in Ghana and aligns with the Government of Ghana’s digitalisation agenda.

The announcement was made on May 23, 2024, by the Chief Sales and Distribution Officer, Samuel Addo. He outlined the company’s decision to discontinue the production and sale of scratch cards. This means that customers who still have unused MTN scratch cards cannot recharge them after July 1, 2024.

Customers can redeem the value of their scratch cards via Credit transfer at any MTN Customer Experience Centre. MTN Ghana has encouraged customers to continue using existing digital channels such as MoMo, Ayoba, and the myMTN app to recharge. As an incentive, customers will receive a 50% bonus on all recharges done via Mobile Money.

"The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage, and make customer service delivery more efficient,” said Samuel Addo. This move underscores MTN’s commitment to environmental sustainability and digital innovation, aiming to create a more efficient and eco-friendly customer service experience.

In line with MTN’s sustainability strategy, the company is implementing several initiatives to reduce its environmental footprint, including waste reduction programs, water conservation measures, and other energy-saving initiatives.

The decision to phase out scratch cards is a significant step towards digital transformation. It not only aligns with the Government of Ghana’s digitalisation agenda but also contributes to environmental sustainability. As MTN Ghana transitions to a more digital and eco-friendly platform, customers are assured of a more efficient and seamless experience.